King William Refuse Service--serving the community since 2004!

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  • More
    • Home
    • About
    • Frequently Asked Question
    • Contact
    • Sign up for Service
    • Our Services
    • Guidelines
    • Pay your bill
  • Home
  • About
  • Frequently Asked Question
  • Contact
  • Sign up for Service
  • Our Services
  • Guidelines
  • Pay your bill

frequently Asked Questions

We at King William Refuse Service know you are busy.

We want to provide as much information as we can so you do not have to spend time getting in touch with us for information you need. To help with that we have developed this 'frequently asked questions' or 'FAQ' section.


Also check out our 'guidelines' page which has some KWRS Inc. policies

If you still need some more information; by all means feel free to get in touch with us. Thanks!

How do I sign up for service?

You may fill out a request form on the website or call the office during business hours.

What areas do we service?

We service King William, Manquin and Aylett.  Please call the office for details regarding West Point, Bruington and Walkerton.

Are there any fees upfront?

There is no deposit, or can delivery fee.  We do ask that you prepay the first quarter (3 months) at the time you set up your service and all future invoices will be mailed.

How do I pay for my services?

You can pay by online or by phone  at no charge.  You may also mail in a check or money order.  We also accept bank 'bill payments' via your financial institution. 

How do I transfer my service to a different address or name?

Please call the office and we'll be glad to assist you.

How do I cancel my service and is there any fees for canceling?

Please call the office and we'll be glad to assist you.

How can I place my account on “Vacation hold”?

Please call the office and we'll be glad to assist you.

Do we work holidays?

We work all holidays except Christmas Day; if Christmas Day falls on a Weekend, then there will be no change in pick-up schedule.

Will bad weather change my pickup date?

Our Inclement Weather guidelines state that if there is bad weather, we still ask you to put your garbage or recycling out.  


In the event we are experiencing delays due to inclement weather, or unforeseen circumstances notifications are sent via our One Call Now system.    


Depending on the severity of the situation and or road conditions, in some cases you  may expect same or next day collection.

~KWRS


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